Medical City Healthcare | Take Care | Fall 2018

Around 10 a.m., happy childhood sounds turned to frightened cries. Amy ran outside to find that 7-year- old Jackson had fallen off the playground set. His arm was obviously broken—it was hanging loosely by the elbow—and needed emergency care. “I knew exactly what to do,” said Amy. “Driving Adam to the airport just five days earlier, I had seen the sign for Medical City Frisco’s full- service pediatric ER. I called and they told me to bring Jackson in. If I hadn’t seen that sign, my natural inclination would have been to drive a lot farther. It was a big weight off my mind.” ER experts especially for kids “When we got to the ER, they were waiting for us,” Amy said. “They helped me get Jackson out of the car, which was a blessing because he was sobbing and in terrible pain. We went straight to a room where a paramedic set Jackson’s arm so it wouldn’t hurt as much while we waited to have X-rays. They gave him something for pain, and he was finally able to relax. Then they brought the X-ray machine into the room so Jackson didn’t have to be moved. It was wonderful.” Family ER care Amy was told that Jackson needed surgery, and again she was afraid he would have to be moved—this time to another hospital. Instead, she was told that a leading pediatric orthopedic surgeon from Medical City Children’s Hospital, Shyam Kishan, MD, would arrive soon to perform the surgery. Medical City Healthcare is the only North Texas health system with a children’s hospital in addition to its comprehensive network of adult services. That means families do not have to go to a specialized children’s hospital to find expert pediatric ER care close to home. Children that require a higher level of care also have quick and direct access to Medical City Children’s Hospital specialists and care teams. Care for the entire family “I had never had this bad an emergency with the kids,” Amy said. “I was a nervous wreck. My husband was out of town. I was still in my pajamas! But the staff kept checking on me, keeping me fed and watered. And the hospital was quiet and comfortable, like a nice hotel. Our experience with Medical City Frisco was as good as it could have been under the circumstances.” “The staff was absolutely amazing,” Adam said. “It was such a blessing to know my family was so well cared for when I couldn’t be there.” CHECK IT OUT To learn more about expert care for your family in any medical emergency, visit MedicalCityER.com . Peace of mind for parents Jackson’s mom knew just where to go for his broken arm FRIDAY, APRIL 13, was shaping up to be a great day for the Danekes. Dad Adam would be home from an out-of-town business trip later that afternoon, mom Amy was preparing for the boys’ annual shared birthday party on Saturday and the kids were enjoying a fun morning playing outside their Frisco-area home. The Daneke family found the emergency care their son Jackson needed, close to home. 4